Interlibrary Loan Basics

We’re excited to announce that Robertson Library is switching to a new Interlibrary Loan (ILL) system over the next two months. For the latest information, see our Update page: https://libraryupei.ca/ill-update

 

All UPEI patrons 

Request an item not available through Robertson Library's eresources or a scan from our print holdings

If you require any assistance, please contact us by email ill@upei.ca or telephone 902-566-0445.

Please check the Robertson Library's holdings before submitting a request.

  • Journal holdings may be checked by clicking the Journals tab on the Library Homepage and searching by title or ISSN.
  • Article holdings may be checked by clicking the OneSearch link on the Library homepage, or, by searching from the Articles tab and/or following the full-text finder links provided in most UPEI databases. If you have the DOI, there is a link on the Articles tab that will try to locate the article for you from our resources. You may also enter the DOI on the manual request form to pre-populate the bibliographic information. Note that this is not checking our holdings.
  • Ebook and online video holdings may be checked by using OneSearch or Publication Finder
  • Books (print only) are listed in the library catalogue. Click the Books tab on the library homepage, then click Catalogue, or use this link: https://islandpines.roblib.upei.ca/eg/opac/home
  • the tools on these pages may also be helpful: https://library.upei.ca/gscholar/offcampus or https://library.upei.ca/libx

Retrieve an item, set up your account, or check the status of your requests

  • First time users will need to set their password using the "First-time users or forgot your password link" on that page.
  • A password will be delivered via email instantly from dispatcher @ relais-host.com. After you've used that password to log in, you should set your own. You can do so any time -- you do not need to wait for an article to arrive.
  • Current and former UPEI students, staff and faculty members will need to know their UPEI Campus ID#. This is the shorter number on your green UPEI campus card printed near the middle, or, it will have been on your letter of acceptance. Patrons without a UPEI ID# must be Registered Public borrowers, and, have a public borrower's card. You should use the barcode from that. For all patrons, retrieve your documents using the same ID number you would have used to submit your request.
  • After you have successfully logged in, you will be able to download your article. Note that you may only access the link 3 times or within 14 days, whichever comes first. With that in mind, you should Download and Save the pdf so that you continue to have access to it.
  • You will be able to track the progress of your requests, see a list of all the items you've requested, download articles directly and ask for extensions of loans.  

 

Other libraries

Request or Retrieve an item from PCU

  • Reminder: Requesting libraries need to log in and choose their target library before submitting a request. Please email ill@upei.ca if you have questions about your log in credentials.
  • Our National Library Code = PCU. Worldcat = PVZ, Docline = PECAUE
  • more information about us at Voila
  • Print and electronic book availability as well as Journal holdings may be determined by clicking the appropriate tab from the library homepage. You do not need a log in to see our range of holdings.

Heads up for our partner libraries about upcoming changes to our service.

New Interlibrary Loan software

  • With our current ILL management system, RelaisILL, sunsetting June 30, 2026, we will be transitioning to Rapido Starter and RapidILL. 
  • The above link to a form will continue to be the preferred method of submitting requests to us, however, we are also happy to receive requests through email (ill@upei.ca)
  • We will likely replace the above link in mid-May.
  • The new form will look for your Library name and LAC code. If that already exists in our database, you will be able to submit requests. If not, you will be directed to a one-time registration form. When library staff have updated that information, you will be able to submit requests.

Summer Library construction project:

  • Starting May 4, 2026, the library will be undergoing an extensive facelift to its lobby. Visit https://library.upei.ca/renovations-2026 for more details on that.
  • Interlibrary Loan (ILL) staff will be working remotely, so, requests for electronic materials should be unaffected. Requests for scans from our print holdings, or loans of physical materials may experience some delays in processing as staff will only be on site one day per week, but, we will continue to provide that service.

If you require any assistance, please contact us by email ill@upei.ca or telephone 902-566-0445.

 

Click here for more information about ILL

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